Refund policy
Return and Refund Policy
Last updated: September 7, 2026
Overview We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns You have 30 days from the date you received your item to request a return. To be eligible, items must be unused, in original packaging, and in the same condition you received them.
Non-returnable items include:
- Opened personal care or beauty products (for hygiene reasons)
- Gift cards
- Downloadable products
How to Start a Return To initiate a return, contact us at [your email address] with your order number and reason for return. We'll respond within 2–3 business days with return instructions.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds If you haven't received a refund yet, first check your bank account, then contact your credit card company or bank. If you've done all this and still haven't received your refund, please contact us.
Exchanges We only replace items that are defective or damaged. If you need an exchange, contact us.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item, and we'll make it right.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. Original shipping charges are non-refundable.
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